Refund policy
As a small business, I create all items by hand on my own. I currently do not offer refunds/returns for personalized or custom items. However, I want to ensure that you are fully satisfied. If there are any issues with your custom gift, please message me within 1 business day of delivery and I will do everything I can to ensure it is corrected.
Cancellations or refunds might be available for non-custom orders; however, a request must be received within 24 hours of placing the order.
Refunds and Returns on non-customized or personalized items is available within 30 days of receiving your item. Please contact me at viridian.customs@gmail.com to start the return process. Items must be in the same condition as they were delivered, unworn/unused and unwashed to be eligible for return.
All items ship via USPS Priority or Ground Mail, as well as UPS. I am not responsible for damages during delivery or shipping to an incorrectly provided address. If your item was damaged in transit, please take pictures and send them to me right away so I may begin the claim process.
If you have questions about your order, you may contact me at viridian.customs@gmail.com
